We have a 30 day return policy. We accept any item if the customer returns it in saleable condition within 30 days of receiving it. Please reach out to our customer support to start the return of your package.
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.
Refunds will be processed within 30 days upon receiving your item and money should be refunded to your account between 3-15 business days depending on the bank the payment is made by.
Please contact our support to start a return.
For return that is not defective product, we charge a one time $4.99 fee for return shipping.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Upon receiving your order, please contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and resolve it accordingly.
Exceptions / non-returnable items
Personalized items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get your desired item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3~15 days for your bank or credit card company to process and post the refund.