FAQs

Frequently Asked Questions

• What payment methods do you accept?

  We accept all major credit cards, PayPal, and Shop Pay. To view a full list of our accepted payment methods, please visit the bottom of our main page.

• Do you offer free shipping?

  Yes, we offer free shipping worldwide!

• What is your return policy?

  You can find our return policy here.

• How long does it take to process a return or exchange?

  Returns or exchanges take up to 30 days to process.

• How can I track my order?

  You can track your order using our Track Order page.

• Do you ship internationally?

  We ship our products worldwide, so you can shop with us from anywhere

• What if I receive a defective product?

  Rest assured, if you receive a defective product, we'll replace it free of charge.

• Can I cancel my order after I've placed it?

  We offer a 24-hour cancellation window after placing your order. If you change your mind within this time, please let us know and we'll cancel your order for you.

• Do you offer any warranties or guarantees on your products?

  We stand by the quality of our products and offer a 30-day warranty on all purchases..

• How can I contact customer support?

  You can contact our customer support team at any time by emailing us at support@brandy-trendy.com.

• Do you offer any discounts or promotions?

  Yes, we do offer discounts and promotions! Sign up for our newsletter to receive updates on our latest deals.

• How do I know if an item is in stock?

  If you can add an item to your cart, it's in stock and ready to be shipped to you.

• Can I order a custom case design?

  Not at this time, but we are working on adding that feature in the future.

• Are your cases environmentally friendly?

  We're committed to sustainability, so all of our cases are made from environmentally friendly materials.

• Do you have a physical store location that I can visit?

  We're an online-only store, which allows us to offer the best prices and selection to our customers.

• Can I bulk order cases for my business or organization?

  Yes, you can! Please contact our customer support team for more information on bulk ordering.

• How long will it take to receive my order?

  You can expect to receive your order within 10-20 business days after placing it.

• What is the process for exchanging a product?

  To exchange a product, please contact our customer support team and we will take care of the rest.

• Do you have any recommended maintenance or cleaning instructions for your cases?

  No, we do not have any specific maintenance or cleaning instructions for our cases.

• Can I use a promo code and a gift card at the same time?

  Yes, you can use a promo code and a gift card at the same time.