Frequently Asked Questions

  • What payment methods do you accept?

    We accept all major credit cards, PayPal, and Shop Pay. To view a full list of our accepted payment methods, please visit the bottom of our main page.

  • Do you offer free shipping?

    Yes, we offer free shipping worldwide!

  • What is your return policy?

    You can find our return policy here.

  • How long does it take to process a return or exchange?

    Returns or exchanges take up to 30 days to process.

  • How can I track my order?

    You can track your order using our Track Order page.

  • Do you ship internationally?

    We ship our products worldwide, so you can shop with us from anywhere

  • What if I receive a defective product?

    Rest assured, if you receive a defective product, we'll replace it free of charge.

  • Can I cancel my order after I've placed it?

    We offer a 24-hour cancellation window after placing your order. If you change your mind within this time, please let us know and we'll cancel your order for you.

  • Do you offer any warranties or guarantees on your products?

    We stand by the quality of our products and offer a 30-day warranty on all purchases..

  • How can I contact customer support?

    You can contact our customer support team at any time by emailing us at support@brandy-trendy.com.

  • Do you offer any discounts or promotions?

    Yes, we do offer discounts and promotions! Sign up for our newsletter to receive updates on our latest deals.

  • How do I know if an item is in stock?

    If you can add an item to your cart, it's in stock and ready to be shipped to you.

  • Can I order a custom case design?

    Not at this time, but we are working on adding that feature in the future.

  • Are your cases environmentally friendly?

    We're committed to sustainability, so all of our cases are made from environmentally friendly materials.

  • Do you have a physical store location that I can visit?

    We're an online-only store, which allows us to offer the best prices and selection to our customers.

  • Can I bulk order cases for my business or organization?

    Yes, you can! Please contact our customer support team for more information on bulk ordering.

  • How long will it take to receive my order?

    You can expect to receive your order within 10-20 business days after placing it.

  • What is the process for exchanging a product?

    To exchange a product, please contact our customer support team and we will take care of the rest.

  • Do you have any recommended maintenance or cleaning instructions for your cases?

    No, we do not have any specific maintenance or cleaning instructions for our cases.

  • Can I use a promo code and a gift card at the same time?

    Yes, you can use a promo code and a gift card at the same time.